How to Troubleshoot Common Microsoft 365 Problems and Issues

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You need to login to the correct microsoft account if you need to sync your computer and tablet.



Troubleshoot Office 365 Sync and Login Issues

This means that the authentication setup for your sync is no longer valid. This can happen for the a number reasons particularly if your sync authenticates using Delegated Permissions. To update from Azure AD Sync to Microsoft Entra Connect, see the upgrade instructions.

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  • The sync will fail if the groups you selected to load users from no longer exist in Azure AD.
  • To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter.
  • Sync failure alerts do not always include a full summary or attachment, you can run a test sync to obtain this data.
  • From sync errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly.
  • These figures will give you an impression of how far over the limit the account is.


The Users Processed count will be 0 is there are no users in the resolve Outlook not sending emails fast synced dataset after filtering. If you don't wish an inactive user to be made active by the M365 sync, you can add the user's email address to the sync forbid list. You can do this in the Microsoft 365 Sync Wizard on the configuration page of your platform settings. You'll also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors.

I got an error message that my company has exceeded the number of objects that can be synchronized



The idea is to provide a recycle bin of users who you can delete when FixTechGuide Windows update Outlook fix you no longer need them. You can view your inactive users on the Users page and delete them as you see fit. Similarly you should review the Users Deactivated sheet on the sync summary spreadsheet attachment as you can also delete these users to bring your total down. With directory synchronization, you can continue to manage users and groups on-premises and synchronize additions, deletions, and changes to the cloud. But setup is a little complicated and it can sometimes be difficult to identify the source of problems.

Troubleshoot Office 365 Sync and Login Issues

What should I do if my sync failed due to authentication issues?



Troubleshoot Office 365 Sync and Login Issues

For details see Identify directory synchronization errors in Microsoft 365. Real-time collaboration is at the core of Microsoft 365; however, issues can arise due to permissions, software version conflicts, or connectivity problems. We go above and beyond the average software reseller because we built our business on trust. As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind. Find out what to do if you are having issues with syncing repair corrupted OST in Outlook users or groups from Microsoft 365.

Tools & Methods To Use to Troubleshoot Office 365 Issues





The sync will fail if the total number of all users (active or inactive) on your account exceeds the user limit placed upon it if present. The Summary sheet on the spreadsheet attachment of your sync summary includes an Updated User Count and User Limit. These figures will give you an impression of how far over the limit the account is. Sync failure alerts do not always include a full summary or attachment, you can run a test sync to obtain this data.
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