Refund

Refund Policy — RalphOuensanga.com

At RalphOuensanga.com, transparency, trust, and excellence are at the heart of our global business network.

Our refund policy is designed to protect both our clients and our consultants, ensuring a fair and respectful experience for everyone.

1. Eligibility

Refunds may be requested in the following cases:

• Duplicate payment or technical error during a transaction.
• Service not delivered or cancelled before execution.
• Proven issue directly linked to our platform’s system or internal process.

Requests related to dissatisfaction with a consultant’s performance are reviewed individually, based on the evidence and context provided.

2. Procedure

To initiate a refund request:

1. Log in to your account.
2. Go to Settings → Refund Request or contact our Support Team via the Help Center.
3. Provide all relevant details (transaction ID, date, reason, and supporting evidence).

Our finance team will review your request and respond within 5 to 10 business days.

3. Important Notes

• All refunds are processed to the original payment method.
• Internal credits or points (if applicable) can be refunded or reallocated depending on your account’s status.
• Fraudulent or abusive refund claims will result in suspension of the related account.

4. Our Commitment

We are committed to fairness, clarity, and professionalism. Every user deserves confidence in our platform.

If an issue arises, we act quickly, transparently, and with integrity — because your trust is our most valuable currency.